Debit & Credit Card Security

Credit and debit cards provide you with an easy, convenient way to pay for purchases or get cash when you need it. Unfortunately, card fraud and identity theft are on the rise - and the more you use your card, the more you need to protect yourself.

What is Card Skimming?

Card skimming occurs when the electronic information contained on your debit card or credit card is stolen and counterfeited and used to obtain funds from your account without your authorization. Hidden equipment, such as pin-hole cameras and card reading devices, are installed to obtain your Personal Identification Number (PIN) and card data. Often, the ATM or point-of-sale machine has been physically altered. The stolen data is then encoded onto a counterfeit card, which is used to withdraw funds or make purchases without your knowledge.

How we protect you

Chip Technology

Chip cards and chip terminals work together to ensure a highly secure transaction by validating the card and the cardholder. The computer chip provides additional protection to avoid disclosure of personal information and is very difficult to copy, creating a multi-layered defense against fraud and identity theft.

With MemberCard® and MasterCard® chip cards, your chances of becoming a debit or credit card fraud victim are greatly reduced.

Because your new debit and credit cards have an embedded microchip, you no longer have to hand your card away for a merchant to "swipe" for transactions. You simply insert the card yourself into the chip card terminal, enter your PIN and remove the card when electronically prompted. In other words, your card never leaves your sight.

Since chip card technology hasn't been installed everywhere yet, some merchants may still ask for your card so they can perform the traditional swipe. In these situations, go with your gut. Be on the lookout for anything that seems out of order and make transactions only if you feel secure. Examine the pin pad. Does anything look odd about it? If in doubt, consider using an alternate payment method.

Interac Flash®

Fraudsters are getting more creative when it comes to stealing your card information. Electronic pick-pocketers have figured out ways to wirelessly steal your sensitive card data merely by standing next to you, and using a small computer device positioned near your wallet/purse. Fortunately, with Interac® Flash, you can relax, because you're already protected.

Interac Flash is a major security enhancement that's built into your Debden Credit Union-issued Interac Debit card. Built on the EMV-standard created by Europay, Mastercard and Visa, Interac Flash uses secure chip processing instead of the traditional magnetic stripe data processing. The result is a more secure transaction that cannot be exposed to electronic pick-pocketers. And as a bonus, the transaction is even faster - so you spend less time standing waiting for your payment to be processed.

What you can do

As a Debden Credit Union card holder, it's your responsibility to protect your PIN as well as practice the tips below in order to protect yourself from this type of fraud.

  1. Memorize your PIN. Your PIN is your electronic signature. If you disclose your PIN to someone else, even family or friends, you could be held liable for losses.
  2. Protect your PIN. Use your hand or body to shield your PIN when you are conducting transactions at an ATM or at a point-of-sale terminal.
  3. Don't pick an obvious or common PIN. Numbers like your address, telephone number, date of birth, etc. are all easy to find out. Choose something more complicated.
  4. Keep track. Check your transaction records against your financial statements regularly.
  5. Keep an eye on your card. Don't let your MemberCard® or MasterCard® leave your sight when conducting a transaction. Don't let it be swiped twice and remember to obtain your card and the receipt as soon as the transaction is complete.
  6. Look at the machine. Never use an ATM or point-of-sale machine that has been physically altered.
  7. Use your instincts. Always be alert - if someone is watching you or makes you feel uncomfortable, cancel the transaction and use a different machine.

Lost your card or suspect fraudulent activity?

24 hour Lost or Stolen Card Assistance within Canada & Continental USA
1-800-LOST111 (1-800-567-8111) or call 1-306-566-1276 (collect)

24 hour Lost or Stolen Card Assistance outside of Canada & Continental USA
1-306-566-1276 (collect)

1-800-622-1307 www.cucardsonline.com