Mobile Web is online banking optimized for the smartphone. It does not require downloading or installing any application and is designed specifically for use in smartphones with web browsers.
Mobile Web gives you the access and convenience of banking on your smartphone. With Mobile Web you can:
Through Mobile Web your banking information can be accessed anywhere, anytime on your smartphone. Paying bills and transferring funds has never been easier. Banking activities, such as managing your budget can be performed with just a few easy steps.
In order to use Mobile Web, access to MemberDirect online banking is required. If you're already a MemberDirect online banking customer you can start using Mobile Web right away:
If you haven't signed up for Internet Banking yet, contact us to get your Personal Access Code.
1. How do I know if Mobile Web is compatible on my mobile phone?
Most smart phones that have a desktop-grade Internet browser as well as a data plan or Wi-Fi connection will work with mobile banking.
2. Why do I receive a Certificate Error message?
You may receive this message if you are using one of the smart phones that have not been completely tested. There has been newer security features added to the new internet browsers to help people feel secure that they are on the correct site. You will see an lock icon in your browser that does ensure that you are on a secure site; however, you will have to accept and install the certificate in order not to see this error message.
3. Will Mobile Web or text banking work outside Canada?
Mobile Web for smart phones will work in any country where your mobile carrier's data plan will work. However, while Mobile Web is a free service through Debden Credit Union, check with your mobile carrier for charges for accessing data while roaming.
4. How do I know my personal and financial information is safe?
We want to keep you safe, so we have the same authentication sign in on our Mobile Banking as we have on our Online Banking. You will be asked to supply your member card number, answer a security question, verify your security image and enter your password. No personal or banking information is saved on your phone.
5. What if my phone is lost or stolen?
If your smart phone is stolen, it can't be used to access Mobile Banking without your member card number and your password. You should contact your mobile carrier to have your mobile device deactivated.
6. Do I have to sign up for Online Banking to use Mobile Web for Smart Phones?
Yes, you need to have access to Online Banking and must have logged into it at least once prior to using mobile banking for smart phones in order to register for online banking, accept the online banking agreement and set up the Added Security Features.
7. What does it cost to use Mobile Web?
It's free. We don't charge you for to use Mobile Web, but your mobile carrier might charge you for accessing your data plan. Please contact your mobile carrier if you are unsure about any charges that might apply to you.